ddejatlas
REFUNDS
Refund policy
We want the purchase to feel fair. Here is how refunds and access recovery work.
When we refund
- You were charged but never received a working access code
- A technical failure prevented you from completing the experience after payment
- A duplicate charge was created by mistake
When refunds may be declined
- You completed the quiz and received a full result, then simply disliked the archetype
- You shared or exhausted a single-use code and are requesting a second unused code without a verified purchase issue
Access recovery (not a refund)
If you lost the code or changed devices, email support@dejatlas.com with the Stripe checkout email, receipt number, and approximate purchase date. We can usually restore access without issuing a refund.
How to request help
Write to support@dejatlas.com with your receipt. We aim to respond within two business days.